Description

Christiana Arjun

Leesburg, VA 20176                                     CArjun0714@gmail.com

 

SUMMARY

● Demonstrated achiever with exceptional knowledge of marketing and business practices.

● Strong Sales and Marketing background combined with proven leadership abilities, organizational and project management skills.

● Experienced at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

● Extensive computer training, including knowledge of business software packages including Microsoft Word, Excel, PowerPoint and Outlook.

EDUCATION

B.S. Degree in Marketing

Wayne State University

Detroit, MI

 

CAREER HISTORY & ACCOMPLISHMENTS

August 2019- CURRENT                       Engage Life Program Instructor                        Atria Senior Living

Leads assigned Engage Life programs
Develops programs for residents including, if applicable, programs designed for residents confined to their rooms
Informs residents of upcoming activities and maintains a current schedule of events on the bulletin board
Greets new residents by making a special effort to include and engage them in activities and introduce them to others in the community with similar interests and backgrounds
Assists in planning parties and activities as well as decorating the community according to the season and/or holiday throughout the years as well as planning monthly birthday parties to honor residents
Maintains records of all activities, resident participation levels and acceptance of each activity by residents as required by state law
Assists Engage Life Director in enlisting the services of volunteers to aid the activities program
Supports and actively participates in the community’s census building initiatives
March 2016- August 2019            Director of Child Development             Self Employed

Supervise and monitor the safety of children in their care
Prepare meals and organize mealtimes and snacks for children
Help children keep good hygiene
Change the diapers of infants and toddlers
Organize activities or implement a curriculum that allow children to learn about the world and explore interests
Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
Keep records of children’s progress, routines, and interest
August 2015-March 2016                Care Advisor Associate                HomeCare.com

● Working directly with families to identify their care needs and match them with Professional Caregivers in their area

● Registering families, creating care requests, searching for Professional Caregivers based on the services needed, location and budget

● Arranging for the family and Caregiver to meet, as well as gaining feedback from families throughout the Caregiver decision-making process

● Recruiting Professional Caregivers to join the HomeCare.com network and passing the HomeCare.com screening process

November 2011- January 2013     Personal Care Intake Coordinator         Professional Healthcare Resources

● Reviewed and managed inquiries for Personal Care services from all referral sources and qualified prospective leads

● Educated potential clients, families, staff and external community health care providers on the Personal Care program and services offered

● Applied customer service initiatives to prospective clients; analyzing needs and recommending solutions

● Worked to meet department productivity standards and achieving company goals; converted referrals to admission

● Developed and maintained a lead management system; continually worked customer lead base

● Maintained tracking and monitoring of referral source activity and satisfaction to identify opportunities for improvement and/or program development

●Reviewed referrals, identified any issues or concerns to address with the referral source prior to accepting the referral, to ensure safe and appropriate home care plans

May 2010- June 2011                                         Regional Account Manager             UnitedHealth Group

● Managed assigned client accounts to ensure that clients reimbursed the provider properly and correct any errors found; recovered over a million dollars in overpaid claims

● Strengthened the client relationship by meeting or exceeding expectations, demonstrating reliability and accuracy, and developing a professional rapport

● Coordinated and prepared client reporting, including but not limited to recovery month end, inventory, research, as required; analyzed results with a goal of developing new revenue opportunities and quality improvement opportunities

● Ensured that clients receive detailed outstanding AR reports on a timely basis and work with clients to have AR paid within allotted timeframe and eliminate AR more than 90 days

Oct. 2009- April 2010             Manager Trainee                         Hertz

● Supported achievement of branch sales and margin goals by assisting Branch Manager with billing issues and processing payments

● Ensured a positive customer experience by effective management of rental process which includes qualifying the renter in adherence with Hertz’s policies and completing rental contracts using ASAP and HLES programs

● Achieved individual sales goals and customer service goals by providing effective resolutions to customer problems

● Provided support for the branch’s business plan by working closely with the Branch manager on assigned tasks, such as coordinate branch’s pick-up and drop-off service and organize administrative tasks

● Contributed to Hertz Improvement Process to discover new and more efficient ways to run the business and deliver the right products and services to Hertz’s customers faster and at a lower cost; drives change from within to improve customer satisfaction and uses teamwork to tackle problems

Jul. 2008- Sept. 2009             Brand Sales Leader                     Express

● Promoted and supported an environment that is sharply focused on consistently delivering exceptional and positive in-store customer experience

● Trained, motivated and coached associates to improve selling and customer service performance

● Ensured excellence in customer service and made effective decisions to resolve all problems at the store level

● Analyzed sales trends and delivered presentations in weekly meetings to improve selling behaviors

● Continuously named the top Customer Sales Leader of the week in maximizing sales and profitability for the store

● Coordinated “Giving at Express” program bi-annually

Jul. 2004-Jun. 2008                 Pharmacy Manager                 Griswold Pharmacy

● Served as in-charge person of work area and provide leadership and problem resolution in the absence of the pharmacist

● Trained and supervised pharmacy technicians on staff to ensure quality and accuracy

● Performed pharmaceutical calculations, taking into account patient and drug characteristics

● Entered medication and purchase orders into pharmacy computer system for pharmacist’s review

● Resolved complex billing issues

• Managed and coordinated multi-line phone system