Membership Coordinator Current
United States Eventing Association
April 2014 to September 2019
• Responsible for membership services call center and help desk, provided quality service to members
in regards to inquiries regarding membership renewal and registration, resolving issues, website
navigation, and clarification of rules and regulation
• Generated detailed Excel spread sheets reports regarding statistical membership information
Directed the certificate program: generating list of award recipients, certificates distribution and
web postings of winners to the web site
• Designed artwork which included logos, promotional items, and convention materials. Designed
and formatted forms, editing existing documents to specification
• Collaborated with membership team in developing new methods of recruitment of members
through of direct mail/e-marketing
• Designed and maintained a detailed Excel spread sheet of contact information of potential members
which we used to recruit new members which resulted an increase in enrollment in membership
Professional Experience
• Filing and data archiving • Client relationship management
• Design and generation of reports • Membership Customer Support
• Internet research • Document organization and management
• Office supply acquisition • Calendar maintenance and conference coordinator
Michele Alvarez
Winchester, VA 22601 540-878-8259
A highly competent administrative professional with over 10+ years of experience performing in
diverse support duties throughout multiple industries and capacities. Professional with excellent
time management skills and ability to multi-task while working within deadlines and time
constraints, deadline oriented with strong organizational skills. Proactive experience in resolving
complex administrative and membership issues. Excellent comprehension and retention of
information and new concepts. Proficient interpersonal skills and work well independently or in
a team setting. Background includes management/ staff support, report development, preparation
and filing of documentation, membership/customer service and contract management.
Computer Skills
• Microsoft Suites
• Adobe Suites
• Mac Operating System
• Windows Operating System
• Outlook
• Time Matters
• Powerpoint
• Skype/Goggle Hangouts
Administrative Legal Assistant
Pesner, Kawamoto, & Conway Law
September 2011- May 2012
• Initiated bankruptcy proceedings including prepared post-petition packages for clients and interviewed
clients in order to obtain information for preparation of creditor meetings and collected pertinent documents.
• Other related duties included scheduling and proofing claims, drafted correspondence to attorneys and the
court, prepared and filed letters to creditors, prepared documents for court.
• Participated and assisted in preparation for trial by compiling, organizing, and indexing various evidential
exhibits. Marked and identified trial exhibits and drafts a list of exhibits to be offered at trial.
• Liaison between attorneys, clients, law firms, and government agencies. Maintained liaison with client
agencies to keep them informed about the litigation and to seek their assistance to resolve problems.
• Performed Internet research on legal matters to obtain relevant data and materials
• Front desk receptionist: for attorneys and scheduled meetings
• Established and maintained an effective system of compiling, indexing, and organizing of information which
saved company valuable time
Relocation Coordinator &Administrative Support
Premier & NRI Employment Agencies
January 2008 to November 2009
• Coordinated international moves for clients in military, State Department, and private companies
• Organized delivery of household goods including scheduling, routing, and delivery
• Managed all aspects of moving services including arrangement of air and sea freight, third party pickup and
delivery, and worked with customs and port authorities
• Prepared both written and phone estimates for customers, moving agents and brokers
• International Plastics Association
• Provided administrative support to the directors, executive secretary and departmental manager
• Organized and assembled promotional materials for association members
• Prepared membership lists and arranged monthly Webinar meetings for managers
• Assisted managers and executive staff with preparation for annual conference by assembling required
resources and organizing an attendance list of members
Art Institute of Washington
Graphic Design
Computer Learning Center
Network Administrator
• Perform Internet researches to seek and hire agents to receive and deliver freight throughout the U.S.
• Negotiate contract of service with agents: rates, terms, delivery region and accessorial charges
• Responsible for collecting essential paperwork including: insurance certificates, signed contracts, and
company information
• Setup agent profile up within the database system, and maintaining agent information
• Developed and maintained spreadsheets of potential agents throughout the region
• Finding quality delivery agents, resulted in higher quality services and improved reputation
Resource Coordinator
Nonstop Delivery
September 2013 to April 2014