Description

Michele Alvarez
Winchester, VA 22602 michelelvrz@yahoo.com
540-878-8259
A highly competent administrative professional with over 10+ years of experience performing in
diverse support duties throughout multiply industries and capacities. Professional with excellent
time management skills and ability to multi-task while working within deadlines and time
constraints, deadline oriented with strong organizational skills. Versatile and proactive problem
solver, experienced in resolving complex administrative and membership issues. Excellent
comprehension and retention of information and new concepts. Proficient interpersonal skills and
work well independently or in a team setting. Background includes management/ staff support,
report development, preparation and filing of documentation, membership/customer service and
contract management.

Membership Coordinator Current
United States Eventing Association
2014 to 2019
• Responsible for membership services call center and help desk, provided quality service to members
in regards to inquiries regarding membership renewal and registration, resolving issues, website
navigation, and clarification of rules and regulation
• Generated detailed Excel spread sheets reports regarding statistical membership information
Directed the certificate program: generating list of award recipients, certificates distribution and
web postings of winners to the web site
• Designed artwork which included logos, promotional items, and convention materials. Designed
and formatted forms, editing existing documents to specification
• Collaborated with membership team in developing new methods of recruitment of members
through of direct mail/e-marketing
• Designed and maintained a detailed Excel spread sheet of contact information of potential members
which we used to recruit new members which resulted an increase in enrollment in membership

Resource Coordinator
Nonstop Delivery
2013 to 2014
Work Experience
• Filing and data archiving • Client relationship management
• Design and generation of reports • Membership Customer Support
• Internet research • Document organization and management
• Office supply acquisition • Calendar maintenance and conference coordinator
Skills
• Perform Internet researches to seek and hire agents to receive and deliver freight throughout the U.S.
• Negotiate contract of service with agents: rates, terms, delivery region and accessorial charges
• Responsible for collecting essential paperwork including: insurance certificates, signed contracts, and
company information from agents
• Setup agent profile up within the database system, and maintaining agent information
• Developed and maintained spreadsheets of potential agents throughout the region
• Finding quality delivery agents, resulted in higher quality services and improved reputation

Administrative Legal Assistant
Pesner, Kawamoto, & Conway Law
2011-2012
• Initiated bankruptcy proceedings; prepared post-petition packages for clients and interviewed
clients in order to obtain information for preparation of creditor meetings and collected pertinent
documents.
• Other related duties included; scheduling and proofing claims, drafted correspondence to attorneys
and the court, prepared and filed letters to creditors, prepared documents for court.
• Participated and assisted in preparation for trial by compiling, organizing, and indexing various
evidential exhibits. Marked and identified trial exhibits and drafts a list of exhibits to be offered at
trial.
• Liaison between attorneys, clients, law firms, and government agencies. Maintained liaison with
client agencies to keep them informed about the litigation and to seek their assistance to resolve
problems.
• Performed Internet research on legal matters to obtain relevant data and materials
• Front desk receptionist: for attorneys and scheduled meetings
• Established and maintained an effective system of compiling, indexing, and organizing of
information which saved company valuable time

Relocation Coordinator &Administrative Support
Premier & NRI Employment Agencies
2008 to 2009
• Coordinated international moves for clients in military, State Department, and private
companies
• Organized delivery of household goods including scheduling, routing, and delivery
• Managed all aspects of moving services including arrangement of air and sea freight, third
party pickup and delivery, and worked with customs and port authorities
• Prepared both written and phone estimates for customers, moving agents and brokers
• International Plastics Association
• Provided administrative support to the directors, executive secretary and departmental
manager
• Organized and assembled promotional materials for association members
• Prepared membership lists and arranged monthly Webinar meetings for managers
• Assisted managers and executive staff with preparation for annual conference by
assembling required resources and organizing an attendance list of members

Art Institute of Washington
Graphic Design

Computer Learning Center
Network Administrator
Education